旅游英语高频用语---Complaints投诉抱怨

*客人投诉

1. I checked my returned laundry, and found a piece was lost.
  我检查了一下送还的衣服，发现少了一件。

2. You stated that you need to change to another room. May I know what the problem is with your room?
你说你需要换房，我能知道你的房间有什么问题吗?

3. I've been waiting for my bags to be sent up for the last half hour. Where are they?
我等行李送上来已经等了半个小时了。行李哪儿去了?

4. Your laundry has been sent to Room 1101 by mistake. We are awfully sorry to have caused you the inconvenience.
由于疏忽，我们将你的衣服送到了1101房间。对于给你带来的不便，我们深表歉意。

5. The room next door is too noisy and it is giving me a headache.
我隔壁的房间太吵了，弄得我头疼。

6. I'm very sorry, may I know your name and room number, please?
非常抱歉，可以告诉我你的姓名和房间号吗?

*要求换房

1. I'd like to change rooms. The room is too damp.
我想换房间，这间房太潮湿了。

2. I'd like to change rooms.The room has a funny smell.
我想换房，房间里有种奇怪的味道。

3. Is there anything uncomfortable in your room?
请问你对房间有什么不满意吗?

4. We are deeply sorry for the inconveniences. Would you mind changing to room 203?
给你造成的不便我们深表歉意。你介意换到203房间吗?

5. May I send a room attendant to check it for you?
让我联系房务部帮你检查一下好吗?

6. I'd like to have a bigger room.
我想换个大点儿的房间。